Follow established grievance procedures – GAO
The Presbyterian Church of Ghana (PCG) has issued a firm reminder to all ministers and congregants to strictly adhere to the church’s established grievance procedures rather than resorting to social media to address internal concerns.
In a statement delivered on behalf of the General Assembly Office (GAO) by the Director of Administration and Human Resource Management, Rev. George Obeng Agyei, the church emphasised that the PCG remains “a well‑organised institution with established structures, procedures, and systems for addressing concerns.”
The statement, read at the 2026 Presbytery Session of the Ga Presbytery at Abokobi, noted that the Manual of Order provides clear and comprehensive steps for resolving disagreements, misunderstandings, and administrative issues at every level of the church.
“Whenever issues arise—whether disagreements or misunderstandings—the Manual of Order provides clear grievance procedures to guide the resolution process. These procedures exist to ensure fairness, order, and accountability within the church,” Rev. Obeng Agyei pointed out.
He further stressed that even when initial steps do not produce the expected outcome, members still have additional avenues within the presbytery structure to seek redress. “The church therefore encourages all congregations, groups, districts, and individuals to follow these internal processes rather than resorting to social media to address concerns,” he added.
The statement warned that although social media has become part of everyday communication, using it to resolve internal church matters “often leads to unnecessary tension and negative publicity.”
The GAO therefore urged all members to “return to the Manual of Order, study the procedures provided, and adhere to them diligently.” It noted that when proper procedures are followed, issues can be addressed respectfully and effectively “without damaging the church’s public image.”
Recent incidents of grievances being aired online were cited as examples of what the church seeks to avoid going forward.