Staff of the Presbyterian Church of Ghana Head Office, Church House, Osu, Accra, have been encouraged to raise the bar of customer service as part of efforts to drive church growth and strengthen relationships.
Delivering a presentation on “Customer Service at the Church House,” Madam Bernice Laako Natue Esq., a seasoned Human Resource Practitioner, described customer service as the art of meeting people’s needs in a helpful, respectful, and timely manner. She stated that effective service requires a balance of discernment (head), compassion (heart), and action (hands).
Madam Natue, who is the Sakumono District Clerk, underscored the importance of clear communication, professionalism, humility, and selflessness, urging staff to adopt the principle of JOY—Jesus, Others, and You—as a guiding philosophy in their daily work. She noted that customer service in the church must go beyond routine tasks to demonstrate love, care, and support, thereby creating a welcoming community where people feel valued and respected.
She further highlighted discipline, timeliness, respect, and continuous learning as non‑negotiable standards for staff, encouraging them to go beyond their individual roles and support one another in building a culture of excellence.
She quoted 1 Corinthians 16:14 as she reminded staff to “let all that you do be done in love,” stressing that love must remain the foundation of service in the church. The meeting ended with an interactive discussion, where staff shared experiences and explored practical ways of improving service delivery.
By Elizabeth Boafo, Christian Messenger
